F24 Schweiz AG

History

General

 

On this page you get an overview of the history of past maintenance work and incidents.

 

963™ sms-portal

Normal Operation

sikado™ portal

Normal Operation
Announcements and information:

27.05.2020 11:00 / 15:00 | Das Wartungsfenster wurde nach erfolgreichem Abschluss der Arbeiten termingerecht geschlossen.


27.05.2020 09:00 / 13:00 | Wartungsfenster: Mittwoch, 27. Mai 2020 zwischen 09:00 - 11:00 Uhr und 13:00 - 15:00 Uhr | Systemaktualisierungen in einigen Sicherheits-Komponenten von sikado.


11.02.2020 22:00 | Das Wartungsfenster wurde nach erfolgreichem Abschluss der Arbeiten termingerecht geschlossen.


11.02.2020 15:30 | Wartungsfenster: Dienstag, 11. Februar 2020 zwischen 15:30 Uhr und 22:00 Uhr | Systemaktualisierungen in einigen Peripherie-Komponenten (Telfonie) von sikado.


18.12.2019 12:00 | Das Wartungsfenster wurde nach erfolgreichem Abschluss der Arbeiten termingerecht geschlossen.


18.12.2019 08:00 | Wartungsfenster: Mittwoch, 18. Dezember 2019 zwischen 8 Uhr und 12 Uhr | Systemaktualisierungen in einigen Peripherie-Komponenten von sikado.


06.12.2019 | Der SMS-Empfang auf gemietete Nummern ist seit 11:15 Uhr gestört. Die SMS werden nur sporadisch empfangen. Der Provider ist informiert und arbeitet an der Behebung des Problems.

eCall dialin

Normal Operation
Announcements and information:

17.01.2020 since 10:00 a.m. | The Swisscom fixed network has been disrupted throughout Switzerland - in part also the mobile network. There is a disruption of eCall dialin due to the Swisscom fixed network failure throughout Switzerland.

sikado™ express

Normal Operation
Announcements and information:

 04.04.2020 | The website has not been accessible between 3:15 a.m. and 4:30 a.m.

 

17.01.2020 since 10:00 a.m. | The Swisscom fixed network has been disrupted throughout Switzerland - in part also the mobile network. The alarm reception of Swisscom customers is not possible.


06.12.2019 | The SMS reception on rented numbers is disturbed since 11:15 o'clock. The SMS are received only sporadically. The provider is informed and is working on solving the problem.

03.12.2019 | SMS receipt of rented numbers is not possible at the moment. The provider is informed and is working on it to solve the problem.

eCall Business Messaging

Normal Operation
Announcements and information:

4.4.2020, 03:12 to 4:26 | The disturbance has been corrected. The main firewall had a partial malfunction and there was no fallback to the backup device. Only the SSL area was affected.


04.04.2020 | The website has not been accessible between 3:15 a.m. and 4:30 a.m.


16.03.2020 | There was a delay on the e-mail interface for "Format 4: <Number>@sms.ecall.ch" due to the extraordinarily high number of messages due to the corona crisis.


07.03.2020 | The problem could be solved on Monday 7.3. at 17:30. Before that, sporadic connection errors occurred and our system refused the connection.


05.03.2020 | Since yesterday 20:00 o'clock, not all SMS have arrived on the eCall main number 076 333 20 20. We are in contact with the providers to solve the problem.


17.01.2020 since 10:00 a.m. | The Swisscom fixed network has been disrupted throughout Switzerland - in part also the mobile network. The alarm reception of Swisscom customers is not possible.


17.01.2020 since 10:00 a.m. | The Swisscom fixed network has been disrupted throughout Switzerland - in part also the mobile network. Therefore, no voice messages can be sent to Swisscom customers via eCall. Furthermore, SMS reception by Swisscom customers is generally not guaranteed.


06.12.2019 | The SMS reception on rented numbers is disturbed since 11:15 o'clock. The SMS are received only sporadically. The provider is informed and is working on solving the problem.


03.122019 | SMS receipt of rented numbers is not possible at the moment. The provider is informed and is working on it to solve the problem.


27.11.2019 | Since 09:00 o'clock the acknowledgements of receipt are delivered with delay.