F24 Schweiz AG

History

General

 

On this page you get an overview of the history of past maintenance work and incidents.

 

963™ sms-portal

Normal Operation
Announcements and information:

22.05.2021 | Maintenance window: Saturday, 22 May 2021 between  8 p.m. and 10 p.m. | Hardware update (all services).


01.07.2020 | Important note regarding our "eSMS" service: Swisscom will block value-added services for large customers as of 29 June 2020, which could affect your access with the Mail2SMS or SMS2Mail application if you access it via a business mobile connection.

sikado™ portal

Normal Operation
Announcements and information:

3.5.2022 | We will perform security relevant system updates in components of sikado.
Maintenance window: Tuesday, May 3, 2022 between 10:00 am and 10:30 am. There may be delays in alarms of 1 to 2 minutes.

13.09. to 15.09.2021 | The database environment (individual cluster nodes) was updated to the latest version. 
=> 15.09.2021 3:00 p.m. | The maintenance window was successfully completed.

14.09.2021, 8 to 10 p.m. | The databases within the cluster were migrated to the latest version. There will be a short delay of maximum 10 seconds during the migration.
=> 14.09.2021 9:45 p.m. | The maintenance window was completed. Between 20:20 and 21:00 unexpected problems occurred, which caused a job delay of maximum 40 minutes.


27.05.2021 11:00 a.m. | The maintenance window has been closed on schedule after successful completion of the work.


27.05.2021 10:00 a.m. | Maintenance window 2: Thursday, 27 May 2021 between 10:00 a.m. and 11:00 a.m. | Update productive system (sikado only).


22.05.2021 10:00 p.m. | The maintenance window has been closed on schedule after successful completion of the work.


22.05.2021 08:00 p.m. | Maintenance window 1: Saturday, 22 May 2021 between  8 p.m. and 10 p.m. | Hardware update (all services).


27.04.2021 10:30 a.m. | The maintenance window has been closed on schedule after successful completion of the work.


27.04.2021 10:00 a.m. | Maintenance window: Tuesday, April 27, 2021 between 10:00 a.m. - 10:30 a.m. | security-relevant system updates in components of sikado.


15.02.2021 12:00 a.m. | The maintenance window has been closed on schedule after successful completion of the work.

 

 

15.02.2021 10:00 a.m. | Maintenance window: Monday, February 15, 2021 between 10:00 a.m. - 12:00 a.m. | system updates in some telephony components of sikado.

 

 

08.02.2021 12:00 a.m. | The maintenance window has been closed on schedule after successful completion of the work.

 

 

08.02.2021 10:00 a.m. | Maintenance window: Monday, February 08, 2021 between 10:00 a.m. - 12:00 a.m. | system updates in some telephony components of sikado.

 

 

26.01.2021 05:00 p.m. - 06:00 p.m. | Disturbance: SMS messages were sent with a delay.

 

 

14.12.2020 | Important note: Due to urgent short-term maintenance work, today between 1.30 and 3.00pm, some short interruptions in the phone section of sikado\u2122 portal will occur. This means sikado\u2122 portal could not be available for phone based alarm trigging for a couple of seconds.

 

 

08.12.2020: From 02:45 a.m. till 04:30 a.m. no alarm could be started. The reason was an incident in our central infrastructure.

 

 

08.09.2020, 10:40 a.m.| From 23:30 yesterday until 10:00 today, no SMS could be received on any of the Swiss phone numbers you rented from eCall.

The responsible provider has confirmed that the problem has been solved.

The SMS from this period were not delivered reliably. The messages were delivered with a temporary delay. The sender was informed accordingly in the case of any undeliverable messages.

 

 

17.06.2020 11:30 a.m. / 4:30 p.m. | The maintenance window has been closed on schedule after successful completion of the work.

17.06.2020 9:00 a.m. / 2:00 p.m. | Maintenance window: Wednesday, June 17, 2020 between 9:00 a.m. - 11:30 a.m. and 2:00 p.m. - 4:30 p.m. | system updates in some telephony components of sikado.


27.05.2020 9:00 a.m. / 1:00 p.m. | The maintenance window has been closed on schedule after successful completion of the work.


27.05.2020 9:00 a.m. / 1:00 p.m. | Maintenance window: Wednesday, May 27, 2020 between 9:00 a.m. - 11:00 a.m. and 1:00 p.m. - 3:00 p.m. | system updates in some security components of sikado.


11.02.2020 22:00 | The maintenance window has been closed on schedule after successful completion of the work.


11.02.2020 15:30 | Maintenance window: Tuesday, February 11, 2020 between 3:30 p.m. and 10 p.m. | system updates in some peripheral components (telephony) of sikado.

eCall dialin

Normal Operation
Announcements and information:

18.09.2021, 02:00 | Sunrise is carrying out maintenance on the exchanges. All traditional PRIs briefly lose synchronisation and are immediately reconnected. Call diversions cannot be set as the work is taking place at the signalling level of the exchanges, the interruption will be as short as possible.


22.05.2021 | Maintenance window: Saturday, 22 May 2021 between  8 p.m. and 10 p.m. | Hardware update (all services).


01.07.2020 | Important note regarding our "Dialin" service: Swisscom will block value-added services for large customers as of 29 June 2020. This includes billing for value-added services such as 090x numbers. This could affect your access if you access it via a business mobile connection.


15.12.2020 | Maintenance window: Wednesday, December 16, 2020 between 00:00 a.m. - 06:00 a.m. | Due to planned maintenance work by our telephone provider, connection problems may arise.


17.01.2020 since 10:00 a.m. | The Swisscom fixed network has been disrupted throughout Switzerland - in part also the mobile network. There is a disruption of eCall dialin due to the Swisscom fixed network failure throughout Switzerland.

sikado™ express

Normal Operation
Announcements and information:

13.09. to 15.09.2021 | The database environment (individual cluster nodes) was updated to the latest version.
=> 15.09.2021 3:00 p.m. | The maintenance window was successfully completed.


14.09.2021, 8 to 10 p.m. | The databases within the cluster were migrated to the latest version. There will be a short delay of maximum 10 seconds during the migration. => 14.09.2021 9:45 p.m. | The maintenance window was completed. Between 20:20 and 21:00 unexpected problems occurred, which caused a job delay of maximum 40 minutes.


22.05.2021 | Maintenance window: Saturday, 22 May 2021 between  8 p.m. and 10 p.m. | Hardware update (all services).


08.12.2020: From 2:45 a.m. till 4:30 a.m. we encountered problems with voice messages. The reason was an incident in our central infrastructure.

 

08.09.2020, 10:40 a.m.| From 23:30 yesterday until 10:00 today, no SMS could be received on any of the Swiss phone numbers you rented from eCall.
The responsible provider has confirmed that the problem has been solved.
The SMS from this period were not delivered reliably. The messages were delivered with a temporary delay. The sender was informed accordingly in the case of any undeliverable messages.


04.04.2020 | The website has not been accessible between 3:15 a.m. and 4:30 a.m.


17.01.2020 since 10:00 a.m. | The Swisscom fixed network has been disrupted throughout Switzerland - in part also the mobile network. The alarm reception of Swisscom customers is not possible.


06.12.2019 | The SMS reception on rented numbers is disturbed since 11:15 o'clock. The SMS are received only sporadically. The provider is informed and is working on solving the problem.


03.12.2019 | SMS receipt of rented numbers is not possible at the moment. The provider is informed and is working on it to solve the problem.

eCall Business Messaging

Normal Operation
Announcements and information:

2.2.2022 12:00-14:15 | There were problems with the delivery of SMS messages. The reason for this was a fault at Sunrise. In the meantime, all SMS messages have been delivered.

 

13.09. to 15.09.2021 | The database environment (individual cluster nodes) was updated to the latest version.
=> 15.09.2021, 3:00 p.m. | The maintenance window has been closed on schedule after successful completion of the work.


14.09.2021, 8 to 10 p.m. | The databases within the cluster were migrated to the latest version.
=> 14.09.2021, 21:45 p.m. | The maintenance window has been closed on schedule after successful completion of the work.


13.09.2021, 17:55 h | All delayed SMS messages have been sent. The sending of SMS was delayed since approx. 16:50 h. The cause was a fault at Swisscom (https://www.swisscom.ch/en/residential/help/network-and-service-status.html). There is no connection with the maintenance windows (update cluster nodes & database migration to latest version) from 13 to 15 September 2021.


7.6.2021, 16:25 h | Acknowledgments of receipt of SMS messages sent in the time range from 7:30 p.m. to 10:30 p.m. are sometimes received with a delay, due to a problem with a provider.


22.05.2021 | Maintenance window: Saturday, 22 May 2021 between  8 p.m. and 10 p.m. | Hardware update (all services).


07.05.2021, 08:30 to 10:00 am | We had problems with the accessibility of our interfaces during this period. The fault has been rectified.

05.05.2021 00:00 to 01:00| Because of an incident at the provider, the reception of SMS was delayed during this time.


26.3.2021 16:50 | Details on the cause of the disruption will be provided next Monday 29 March 2021 during the course of the day. At the moment we are analysing all aspects of the problem.


26.3.2021 15:50 h | The SMS, fax and voice dispatch was severely delayed since approx. 14:00 h as well as the dispatch confirmation. The system has been working normally again since 15:45. There may still be delays until all accumulated orders have been processed. We apologise for the inconvenience.


27.01.2021 | Between 18:00 and 19:00: Disturbance while sending Threema messages. They were delayed.


19.01.2021 | Between 01:00 and 08:00 the SMS dispatch to the SALT network did not take place or was delayed.
Here the official statement from Salt: "We had unannounced work last night that caused an issue on SMSC links which turned to queueing of SMS. At about 8 AM we noticed an issue and recovered and it took another 30 minutes to fully recover all queued SMS. The messages were delivered with a delay."


08.12.2020: From 2:45 a.m. till 4:30 a.m. we encountered problems with voice and fax messages. The reason was an incident in our central infrastructure.


25.11.2020 from 11:00 p.m. | Our provider carries out maintenance work on Wednesday 25.11.2020 between 11:00 p.m. and 00:00 a.m. This will delay SMS reception on mobile numbers rented by eCall during this period. The messages concerned will not be received until Thursday 26.11.2020 from 0:01 a.m.


15.10.2020, 09:15-10:15 a.m. | Unfortunately, due to urgent maintenance work on our database server, there were unexpected delays in the processing of orders. The problem has been solved and all orders could be processed.


23.09.2020, 8:00 a.m| There may be delays in sending SMS to Germany.


08.09.2020, 10:40 a.m.| From 23:30 yesterday until 10:00 today, no SMS could be received on any of the Swiss phone numbers you rented from eCall.
The responsible provider has confirmed that the problem has been solved.
The SMS from this period were not delivered reliably. The messages were delivered with a temporary delay. The sender was informed accordingly in the case of any undeliverable messages.


04.09.2020, 07:50 a.m. | There are currently delays in the delivery of the transmission confirmations. However, the delivery of the messages will take place without delay. We are working on remedying the problem.



18.08.2020 | There are currently delays in the delivery of the transmission confirmations. However, the delivery of the messages will take place without delay. We are working on remedying the problem.



4.4.2020, 03:12 to 4:26 | The disturbance has been corrected. The main firewall had a partial malfunction and there was no fallback to the backup device. Only the SSL area was affected.



04.04.2020 | The website has not been accessible between 3:15 a.m. and 4:30 a.m.


16.03.2020 | There was a delay on the e-mail interface for "Format 4: <Number>@sms.ecall.ch" due to the extraordinarily high number of messages due to the corona crisis.


07.03.2020 | The problem could be solved on Monday 7.3. at 17:30. Before that, sporadic connection errors occurred and our system refused the connection.


05.03.2020 | Since yesterday 20:00 o'clock, not all SMS have arrived on the eCall main number 076 333 20 20. We are in contact with the providers to solve the problem.


17.01.2020 since 10:00 a.m. | The Swisscom fixed network has been disrupted throughout Switzerland - in part also the mobile network. The alarm reception of Swisscom customers is not possible.


17.01.2020 since 10:00 a.m. | The Swisscom fixed network has been disrupted throughout Switzerland - in part also the mobile network. Therefore, no voice messages can be sent to Swisscom customers via eCall. Furthermore, SMS reception by Swisscom customers is generally not guaranteed.


06.12.2019 | The SMS reception on rented numbers is disturbed since 11:15 o'clock. The SMS are received only sporadically. The provider is informed and is working on solving the problem.


03.122019 | SMS receipt of rented numbers is not possible at the moment. The provider is informed and is working on it to solve the problem.


27.11.2019 | Since 09:00 o'clock the acknowledgements of receipt are delivered with delay.